Shipping policy

We currently ship Australia-wide.

Processing Times
Orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Times
Delivery times vary depending on your location and carrier service. Estimated delivery times are provided as a guide only and are not guaranteed.

Tracking Your Order
A tracking number will be emailed to you once your order has been shipped.

Delays
While we aim to deliver all orders promptly, Veloura Atelier is not responsible for delays caused by postal carriers, customs processing, weather events, or other circumstances outside our control.

Incorrect Shipping Information
Please ensure your shipping details are entered correctly at checkout. Veloura Atelier is not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us
For any shipping enquiries, please contact us at layeredbydesign@outlook.com